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GHHub/src/views/report/Index.jsx

613 lines
20 KiB
React

import { NavLink } from "react-router-dom";
import { useEffect, useState } from "react";
import { observer } from "mobx-react";
import { toJS } from "mobx";
import { Row, Col, Space, Button, Table, Divider, Typography, List, Descriptions, DatePicker, Card } from "antd";
import { useStore } from "@/stores/StoreContext.js";
import * as config from "@/config";
import * as comm from "@/utils/commons";
import dayjs from "dayjs";
import { usePDF } from "react-to-pdf";
const { Title } = Typography;
function Index() {
const { reportStore, authStore } = useStore();
const { search_date_start, search_date_end, vendorScoresData, productScoresData, commendScoresData } = reportStore;
const evaluationScores = vendorScoresData.EvaluationScores ? vendorScoresData.EvaluationScores[0] : [];
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useEffect(() => {}, []);
const columns_month = [
{
title: "Date",
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dataIndex: "VMonth",
key: "VMonth",
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},
{
title: "Groups",
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dataIndex: "GroupsNum",
key: "GroupsNum",
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},
{
title: "Number of People",
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dataIndex: "PersonNum",
key: "PersonNum",
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},
{
title: "Transaction AmountUSD)",
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dataIndex: "AmountUSD",
key: "AmountUSD",
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},
{
title: "Evaluation Score",
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dataIndex: "EvaluationScore",
key: "EvaluationScore",
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},
{
title: "TP Reviews",
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dataIndex: "TPReviews",
key: "TPReviews",
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},
{
title: "TP Reviews Rate",
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dataIndex: "TPReviewRate",
key: "TPReviewRate",
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},
{
title: "Complaints",
dataIndex: "Complaints",
key: "Complaints",
},
{
title: "Complaint Rate",
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dataIndex: "ComplaintRate",
key: "ComplaintRate",
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},
];
const columns_dmc = [
{
title: "Category",
dataIndex: "Category",
key: "Category",
onCell: (_, index) => {
if (index === 0) {
return {
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rowSpan: 3,
//colSpan:0,
};
}
if (index >= 1 && index <= 2) {
return {
rowSpan: 0,
colSpan: 0,
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};
}
},
},
{
title: "Item",
dataIndex: "Item",
key: "Item",
},
{
title: "Your Scores",
dataIndex: "Your Scores",
key: "Your Scores",
},
{
title: "Final Scores",
dataIndex: "Final Scores",
key: "Final Scores",
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onCell: (_, index) => {
if (index === 0) {
return {
rowSpan: 5, //合并五行
//colSpan: 5,
};
} else {
return {
rowSpan: 0, //不显示其他数据
colSpan: 0,
};
}
},
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},
];
const columns_guide = [
{
title: "导游",
dataIndex: "TGI2_Name",
key: "TGI2_Name",
},
{
title: "平均分",
dataIndex: "VAverage",
key: "VAverage",
},
{
title: "接团数",
dataIndex: "ReceptionGroups",
key: "ReceptionGroups",
},
{
title: "表扬数",
dataIndex: "CommendNum",
key: "CommendNum",
},
{
title: "表扬率",
dataIndex: "CommendRate",
key: "CommendRate",
},
{
title: "投诉数",
dataIndex: "Complaints",
key: "Complaints",
},
{
title: "投诉率",
dataIndex: "ComplaintRate",
key: "ComplaintRate",
},
];
const columns_commend = [
{
title: "团号",
dataIndex: "GRI_NO",
key: "GRI_NO",
},
{
title: "对象",
dataIndex: "ObjectName",
key: "ObjectName",
},
{
title: "客人评论",
dataIndex: "ECI_Content",
key: "ECI_Content",
},
];
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const dataSource_dmc = [
{
key: "1",
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Category: "Category1",
Item: "Item1",
"Your Scores": "Your Scores1",
"Final Scores": "Final Scores1",
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},
{
key: "2",
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Category: "Category2",
Item: "Item2",
"Your Scores": "Your Scores2",
"Final Scores": "Final Scores2",
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},
{
key: "3",
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Category: "Category3",
Item: "Item3",
"Your Scores": "Your Scores3",
"Final Scores": "Final Scores3",
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},
{
key: "4",
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Category: "Category4",
Item: "Item4",
"Your Scores": "Your Scores4",
"Final Scores": "Final Scores4",
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},
{
key: "5",
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Category: "Category5",
Item: "Item5",
"Your Scores": "Your Scores5",
"Final Scores": "Final Scores5",
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},
];
const { toPDF, targetRef } = usePDF({
method: "save",
filename: "GHH-Report.pdf",
page: { margin: "3", format: "letter" }, //margin: Margin.SMALL,
canvas: { mimeType: "image/jpeg", qualityRatio: 1 },
overrides: { pdf: { compress: true }, canvas: { useCORS: true } },
});
return (
<Space direction="vertical" style={{ width: "100%" }}>
<Title level={3}>
<div></div>
</Title>
<Row gutter={16}>
<Col md={24} lg={8} xxl={6}>
<Space direction="horizontal">
Select Date
<DatePicker.RangePicker
format={config.DATE_FORMAT_MONTH}
allowClear={true}
style={{ width: "100%" }}
defaultValue={[search_date_start, search_date_end]}
onChange={reportStore.onDateRangeChange}
allowEmpty={true}
picker="month"
/>
</Space>
</Col>
<Col md={24} lg={4} xxl={4}>
<Button
type="primary"
loading={reportStore.loading}
onClick={() => {
reportStore.getHWVendorScores(
authStore.login.travelAgencyId,
search_date_start == null ? null : search_date_start.format(config.DATE_FORMAT),
search_date_end == null ? null : search_date_end.format(config.DATE_FORMAT)
);
reportStore.getHWProductScores(
authStore.login.travelAgencyId,
search_date_start == null ? null : search_date_start.format(config.DATE_FORMAT),
search_date_end == null ? null : search_date_end.format(config.DATE_FORMAT)
);
reportStore.getHWCommendScores(
authStore.login.travelAgencyId,
search_date_start == null ? null : search_date_start.format(config.DATE_FORMAT),
search_date_end == null ? null : search_date_end.format(config.DATE_FORMAT)
);
}}>
Get Report
</Button>
</Col>
<Col md={24} lg={10} xxl={11}>
<Button onClick={() => toPDF()}>Download PDF</Button>
</Col>
</Row>
<Title level={3}></Title>
<Row ref={targetRef}>
<Col md={24} lg={13} xxl={13}>
<Descriptions title="Primary Data" layout="vertical" bordered column={8}>
<Descriptions.Item label="Groups">{evaluationScores.Groups}</Descriptions.Item>
<Descriptions.Item label="Number of People">{evaluationScores.PersonNum}</Descriptions.Item>
<Descriptions.Item label="Transaction AmountUSD)">{evaluationScores.AmountUSD}</Descriptions.Item>
<Descriptions.Item label="Evaluation Score">{evaluationScores.EvaluationScore}</Descriptions.Item>
<Descriptions.Item label="TP Reviews">{evaluationScores.TPReviews}</Descriptions.Item>
<Descriptions.Item label="TP Reviews Rate">{evaluationScores.TPReviewRate}</Descriptions.Item>
<Descriptions.Item label="Complaints">{evaluationScores.Complaints}</Descriptions.Item>
<Descriptions.Item label="Complaint Rate">{evaluationScores.ComplaintRate}</Descriptions.Item>
</Descriptions>
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</Col>
<Col md={24} lg={13} xxl={13}>
<Divider orientation="left">Monthly Data</Divider>
<Table dataSource={vendorScoresData.MonthlyData} columns={columns_month} pagination={false} bordered />
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</Col>
<Col md={24} lg={13} xxl={13}>
<Divider orientation="center">
地接考核分数 Final Scores:
<Typography.Title level={3} type="danger">
{evaluationScores.FinalScores}
</Typography.Title>
</Divider>
<div class="ant-table-wrapper ant-spin-nested-loading css-dev-only-do-not-override-3op25v ant-spin-container">
<div class="ant-table ant-table-bordered">
<div class="ant-table-container ant-table-content">
<table style={{ textAlign: "center" }}>
<thead class="ant-table-thead">
<tr>
<th class="ant-table-cell" scope="col">
Customer Satisfaction
</th>
<th class="ant-table-cell" scope="col">
3 scores
</th>
<th class="ant-table-cell" scope="col">
4 scores
</th>
<th class="ant-table-cell" scope="col">
5 scores
</th>
<th class="ant-table-cell" scope="col">
Your Scores
</th>
<th class="ant-table-cell" scope="col">
Final Scores
</th>
<th class="ant-table-cell" scope="col">
备注
</th>
</tr>
</thead>
<tbody class="ant-table-tbody">
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">TP review rating</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell">30%</td>
<td class="ant-table-cell">60%</td>
<td class="ant-table-cell">{evaluationScores.TPReviewRating}</td>
<td class="ant-table-cell" rowspan="5">
{evaluationScores.AvgCusSatisfaction}
</td>
<td class="ant-table-cell">{evaluationScores.TPReviewRatingText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Post tour complaints</td>
<td class="ant-table-cell">1</td>
<td class="ant-table-cell">0</td>
<td class="ant-table-cell">0</td>
<td class="ant-table-cell">{evaluationScores.PostTourComplaints}</td>
<td class="ant-table-cell">{evaluationScores.PostTourComplaintsText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Complaints resolved during the tour</td>
<td class="ant-table-cell" colspan="3">
3
</td>
<td class="ant-table-cell">{evaluationScores.ComplaintsDuringTour}</td>
<td class="ant-table-cell">{evaluationScores.ComplaintsDuringTourText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Customer photos</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell">30%</td>
<td class="ant-table-cell">50%</td>
<td class="ant-table-cell">{evaluationScores.CustomerPhotoRate}</td>
<td class="ant-table-cell">{evaluationScores.CustomerPhotoRateText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Evaluation scores</td>
<td class="ant-table-cell" colspan="3">
4.5
</td>
<td class="ant-table-cell">{evaluationScores.EvaluationFormScore}</td>
<td class="ant-table-cell">{evaluationScores.EvaluationFormScoreText}</td>
</tr>
</tbody>
</table>
<br />
<table style={{ textAlign: "center" }}>
<thead class="ant-table-thead">
<tr>
<th class="ant-table-cell" scope="col">
Operator Support & Local resources
</th>
<th class="ant-table-cell" scope="col">
3 scores
</th>
<th class="ant-table-cell" scope="col">
4 scores
</th>
<th class="ant-table-cell" scope="col">
5 scores
</th>
<th class="ant-table-cell" scope="col">
Your Scores
</th>
<th class="ant-table-cell" scope="col">
Final Scores
</th>
<th class="ant-table-cell" scope="col">
备注
</th>
</tr>
</thead>
<tbody class="ant-table-tbody">
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Response efficiency</td>
<td class="ant-table-cell">1d</td>
<td class="ant-table-cell">6hrs</td>
<td class="ant-table-cell">3hrs</td>
<td class="ant-table-cell">{evaluationScores.ResponseEfficiency}</td>
<td class="ant-table-cell" rowspan="6">
{evaluationScores.AvgLocalResources}
</td>
<td class="ant-table-cell">{evaluationScores.ResponseEfficiencyText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Provide suggestions and alternatives</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.ProvideSuggestions}</td>
<td class="ant-table-cell">{evaluationScores.ProvideSuggestionsText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Provide local tourism information</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.ProvideLocalInfo}</td>
<td class="ant-table-cell">{evaluationScores.ProvideLocalInfoText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Assist in developing exclusive products</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.ExclusiveProducts}</td>
<td class="ant-table-cell">{evaluationScores.ExclusiveProductsText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Dedicated tour guide team for AH</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.DedicatedTourGuide}</td>
<td class="ant-table-cell">{evaluationScores.DedicatedTourGuideText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Partner hotels with contracted rate</td>
<td class="ant-table-cell">\</td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.PartnerHotels}</td>
<td class="ant-table-cell">{evaluationScores.PartnerHotelsText}</td>
</tr>
</tbody>
</table>
<br />
<table style={{ textAlign: "center" }}>
<thead class="ant-table-thead">
<tr>
<th class="ant-table-cell" scope="col">
Pricing & Settlement 20%
</th>
<th class="ant-table-cell" scope="col">
3 scores
</th>
<th class="ant-table-cell" scope="col">
4 scores
</th>
<th class="ant-table-cell" scope="col">
5 scores
</th>
<th class="ant-table-cell" scope="col">
Your Scores
</th>
<th class="ant-table-cell" scope="col">
Final Scores
</th>
<th class="ant-table-cell" scope="col">
备注
</th>
</tr>
</thead>
<tbody class="ant-table-tbody">
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Quotation</td>
<td class="ant-table-cell">Package</td>
<td class="ant-table-cell">Day tours</td>
<td class="ant-table-cell">Individual services</td>
<td class="ant-table-cell">{evaluationScores.Quotation}</td>
<td class="ant-table-cell" rowspan="3">
{evaluationScores.AvgPricingAndSettlement}
</td>
<td class="ant-table-cell">{evaluationScores.QuotationText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Settlement</td>
<td class="ant-table-cell">Prepayment</td>
<td class="ant-table-cell">Monthly Prepayment</td>
<td class="ant-table-cell">Monthly settlement after the tours</td>
<td class="ant-table-cell">{evaluationScores.Settlement}</td>
<td class="ant-table-cell">{evaluationScores.SettlementText}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">Cancellation policy</td>
<td class="ant-table-cell">30 days</td>
<td class="ant-table-cell">21 days</td>
<td class="ant-table-cell">1 day</td>
<td class="ant-table-cell">{evaluationScores.CancellationPolicy}</td>
<td class="ant-table-cell">{evaluationScores.CancellationPolicyText}</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<br />
<List header={<div>Scoring Rules</div>} bordered>
<List.Item>1. The maximum score is 5</List.Item>
<List.Item>
2. The three categories are:
<List>
<List.Item>1). Customer satisfaction (40%)</List.Item>
<List.Item>2). Operator support & local resources (40%) </List.Item>
<List.Item>3). Pricing & settlement (20%)</List.Item>
</List>
</List.Item>
<List.Item>3. For each category, you can only get the corresponding score if you meet the standards of all items under the score.</List.Item>
<List.Item>4. The final score is the sum of the scores of each category multiplied by the proportion of the category.</List.Item>
</List>
<br />
<Divider orientation="left">反馈表分析</Divider>
<div class="ant-table-wrapper ant-spin-nested-loading css-dev-only-do-not-override-3op25v ant-spin-container">
<div class="ant-table ant-table-bordered">
<div class="ant-table-container ant-table-content">
<table style={{ textAlign: "center" }}>
<thead class="ant-table-thead">
<tr>
<th class="ant-table-cell" scope="col">
项目
</th>
<th class="ant-table-cell" scope="col">
产品
</th>
<th class="ant-table-cell" scope="col">
得分
</th>
<th class="ant-table-cell" scope="col">
备注说明
</th>
</tr>
</thead>
<tbody class="ant-table-tbody">
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell" rowspan="4">
地接接待
</td>
<td class="ant-table-cell">导游</td>
<td class="ant-table-cell">{evaluationScores.FRTGuide}</td>
<td class="ant-table-cell" rowspan="7">
{evaluationScores.FRTText}
</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">司机+</td>
<td class="ant-table-cell">{evaluationScores.FRTGriver}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell"></td>
<td class="ant-table-cell">{evaluationScores.FRTMeal}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">产品体验</td>
<td class="ant-table-cell">{evaluationScores.FRTProduct}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell" rowspan="3">
线路安排
</td>
<td class="ant-table-cell">酒店</td>
<td class="ant-table-cell">{evaluationScores.FRTHotel}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">游船</td>
<td class="ant-table-cell">{evaluationScores.FRTCruise}</td>
</tr>
<tr class="ant-table-row ant-table-row-level-0">
<td class="ant-table-cell">顾问服务</td>
<td class="ant-table-cell">{evaluationScores.FRTAdvisor}</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
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</Col>
<Col md={24} lg={13} xxl={13}>
<Divider orientation="left">导游接待情况</Divider>
<Table dataSource={productScoresData.GuideScores} columns={columns_guide} pagination={false} bordered />
<Divider orientation="left">表扬情况</Divider>
<Table dataSource={commendScoresData.CommendScores} columns={columns_commend} pagination={false} bordered />
<Divider orientation="left">投诉情况</Divider>
<Table dataSource={commendScoresData.ComplaintScores} columns={columns_commend} pagination={false} bordered />
<Divider orientation="left">批评建议</Divider>
<Table dataSource={commendScoresData.CriticizeScores} columns={columns_commend} pagination={false} bordered />
</Col>
</Row>
</Space>
);
}
export default observer(Index);