[11:26:06 AM] Veronica: Since I have not received a reply, I'll need to disconnect this chat. Please feel free to get in touch with us if you have any questions via Chat again later. Thank you for reaching out to Viator!
[07/29/2025 11:28:04 AM]
[11:28:04 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[11:28:05 AM] springtraveler: I need help with something else
[11:28:05 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[11:28:24 AM] springtraveler: I have completed the information additions and price configurations for product **5568217P6**, as suggested in a previous email. Please assist me in completing the review and release process. Thank you
[11:28:25 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[11:28:38 AM] springtraveler: -
Form Answers
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Customer Current Page URL is: https://supplier.viator.com/finance/payment-details
[11:28:34 AM] Veronica: Hi, I'm Veronica. Please give me a moment to read your message so that I can help.
[11:29:54 AM] Veronica: Hello Chunlai, let me check on your product. Before we start, I just need to confirm some information related to your account for security purposes. Can you confirm the last 2 digits of your default bank account?
[11:31:11 AM] springtraveler: 94
[11:32:32 AM] Veronica: Thank you for confirming. Please allow me to check on this product.
[11:36:25 AM] Veronica: Thank you for waiting. As I've mentioned earlier on the chat, you need to make changes on the tour details since this is included to your itinerary or you can add an option on the product indicating the ticket that you would sell on site.
[11:38:07 AM] springtraveler: i should change price to include Admission ticket, and modify tour details session to admission included?
[11:39:43 AM] springtraveler: As I said before, I don't sell tickets, I'm offer driver /guide service
[11:39:50 AM] Veronica: Yes and you can create an option for this on the Schedules & Prices.
[11:40:05 AM] springtraveler: so this tour price does not include admission tickets
[11:40:27 AM] springtraveler: traveller does not need to pay to me
[11:40:37 AM] springtraveler: for admission tickets
[11:43:13 AM] springtraveler: My competitor has a product **443573P3**, they does not include admission too
