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Created: 2025-08-01 00:49 Fri
Updated: 2025-08-01 02:45 Fri
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[07/31/2025 08:34:45 AM] 
[08:34:45 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[08:34:45 AM] springtraveler: I need help with something else
[08:34:45 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[08:34:50 AM] springtraveler: how to set a Drop-off point for transfer service
[08:34:50 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[08:35:09 AM] Angela: Hi, I'm Angela. Please give me a moment to read your message so that I can help.
[08:35:13 AM] springtraveler: -
Form Answers
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Customer Name: undefined  
Customer Email: undefined  
Customer Pre Chat Request: undefined  
Customer Current Page URL is: https://supplier.viator.com/finance/payment-details  
[08:36:50 AM] Angela: Hi Chunlai. I'm happy to help you with that. For verification purposes, please provide me the date you created this account.  
[08:37:21 AM] springtraveler: i forgot, try another  
[08:38:38 AM] Angela: Kindly provide me the last digit of your default bank account instead.  
[08:38:44 AM] springtraveler: 01/14 i sign on viator  
[08:38:50 AM] springtraveler: 94  
[08:40:51 AM] Angela: Thanks for confirming. To set up your drop off, you need to do that on the meeting & pick up section. Would you like me to walk you through?  
[08:41:19 AM] springtraveler: i can find it. but meeting point only  
[08:41:24 AM] springtraveler: i can not find it  
[08:42:38 AM] Angela: It may be easier and quicker if we do a screen-sharing session. I’ll be able to see your Management Centre screen and show you how to fix your issue while on a call to guide you. Our screen-sharing tool only shows your Viator and Tripadvisor pages, I won't be able to see anything else. Are you happy to get started?  
[08:43:25 AM] springtraveler: No, text pls. my internet not that stable  
[08:45:06 AM] Angela: Alright. Can you please try selecting the "We can pick up travelers or meet at a meeting point".  
[08:45:16 AM] springtraveler: i pick `Tour` when setup product's category, does it matter? cause i want set a option for upgade to a show experience  
[08:45:37 AM] springtraveler:  i did selected pickup all traveller  
[08:46:16 AM] Angela: For drop off section to show up, you must select  "We can pick up travelers or meet at a meeting point.  
[08:46:38 AM] springtraveler: ah, the 2nd one  
[08:46:39 AM] springtraveler: ok  
[08:46:43 AM] Angela: Yes.  
[08:47:04 AM] Angela: Let me know if it succeeded.  
[08:47:18 AM] springtraveler: now it show a new session beblow  
[08:47:56 AM] springtraveler: i get it. tour `No` end back meeting point  
[08:47:59 AM] springtraveler: thank you!  
[08:48:26 AM] Angela: You're welcome. I'm glad I could assist you. Thank you for using Viator Live Chat and have a great day.