[11:48:32 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[11:48:38 AM] springtraveler: I need help with something else
[11:48:38 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[11:48:56 AM] springtraveler: I have completed the information additions and price configurations for product **5568217P6**, as suggested in a previous email. Please assist me in completing the review and release process. Thank you
[11:48:56 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[11:49:11 AM] Vincent Jomari: Hi, I'm Vincent Jomari. Please give me a moment to read your message so that I can help.
[11:50:09 AM] Vincent Jomari: Sure thing Chunai, please give me a few minutes while I pull up the product. Please stay connected, thank you.
[11:53:46 AM] Vincent Jomari: Thank you for waiting Chunlai, I already checked the product and I noticed that the admission fees for most of your itineraries are not included. Please remember that any fees that are part of the experience should be included in the total price and separated by tour options. Please add the entry fee to the total cost of the product.
[11:54:37 AM] springtraveler: I don't sell tickets, I'm offer driver /guide service
[11:54:35 AM] Vincent Jomari: Just to clarify, is this something that travelers will be paying onsite? We recommend creating separate product options that will include the cost of the listed items if you are going to offer them at an optional price. Otherwise, kindly clarify why this has to be paid in cash or you can remove the information.
[11:55:16 AM] springtraveler: yes, traveler will pay directly on site
[11:55:21 AM] springtraveler: Real-name ticketing on the spot
[11:58:11 AM] Vincent Jomari: Can you clarify the type of experience you are offering? can you explain the service you are providing?
Tour is a guided visit to one or more sites, e.g. walking tour, bus tour, sightseeing cruise. However it seems like you're offering a Transport. This product type is transferring travelers between locations, with a focus on transportation rather than sightseeing e.g., airport transfer, cruise port transfer, boat transfer
[12:02:14 PM] Vincent Jomari: Are you still there?
[12:03:20 PM] Vincent Jomari: Since I have not received a reply, I'll need to disconnect this chat. Please feel free to get in touch with us if you have any questions via Chat again later. Thank you for reaching out to Viator!
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@ -43,6 +60,33 @@ Updated: 2025-07-30 03:36 Wed
[11:24:26 AM] Veronica: Are you still there?
[11:24:26 AM] Veronica: Are you still there?
[11:26:06 AM] Veronica: Since I have not received a reply, I'll need to disconnect this chat. Please feel free to get in touch with us if you have any questions via Chat again later. Thank you for reaching out to Viator!
[11:26:06 AM] Veronica: Since I have not received a reply, I'll need to disconnect this chat. Please feel free to get in touch with us if you have any questions via Chat again later. Thank you for reaching out to Viator!
[07/29/2025 11:28:04 AM]
[11:28:04 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[11:28:05 AM] springtraveler: I need help with something else
[11:28:05 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[11:28:24 AM] springtraveler: I have completed the information additions and price configurations for product **5568217P6**, as suggested in a previous email. Please assist me in completing the review and release process. Thank you
[11:28:25 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[11:28:38 AM] springtraveler: -
Form Answers
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Customer Name: undefined
Customer Email: undefined
Customer Pre Chat Request: undefined
Customer Current Page URL is: https://supplier.viator.com/finance/payment-details
[11:28:34 AM] Veronica: Hi, I'm Veronica. Please give me a moment to read your message so that I can help.
[11:29:54 AM] Veronica: Hello Chunlai, let me check on your product. Before we start, I just need to confirm some information related to your account for security purposes. Can you confirm the last 2 digits of your default bank account?
[11:31:11 AM] springtraveler: 94
[11:32:32 AM] Veronica: Thank you for confirming. Please allow me to check on this product.
[11:36:25 AM] Veronica: Thank you for waiting. As I've mentioned earlier on the chat, you need to make changes on the tour details since this is included to your itinerary or you can add an option on the product indicating the ticket that you would sell on site.
[11:38:07 AM] springtraveler: i should change price to include Admission ticket, and modify tour details session to admission included?
[11:39:43 AM] springtraveler: As I said before, I don't sell tickets, I'm offer driver /guide service
[11:39:50 AM] Veronica: Yes and you can create an option for this on the Schedules & Prices.
[11:40:05 AM] springtraveler: so this tour price does not include admission tickets
[11:40:27 AM] springtraveler: traveller does not need to pay to me
[11:40:37 AM] springtraveler: for admission tickets
[11:43:13 AM] springtraveler: My competitor has a product **443573P3**, they does not include admission too
Lei OT
2 months ago