[10:36:25 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[10:36:47 AM] springtraveler: I need help with something else
[10:36:47 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[10:37:23 AM] springtraveler: Regarding product 5568217P6, I have completed the modifications mentioned in the previous chat. Please assist me in completing the review and release process. Thank you
[10:37:23 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[10:37:39 AM] Veronica: Hi, I'm Veronica. Please give me a moment to read your message so that I can help.
[10:39:51 AM] Veronica: Hello Chunlai, sure let me check on that product first. Before we proceed, I just need to confirm some information related to your account for security purposes. Can you confirm the last 2 digits of your default bank account?
[10:40:07 AM] springtraveler: 94
[10:40:53 AM] Veronica: Thank you for confirming. Please allow me to check on this product for 5 to 7 minutes.
[10:41:09 AM] springtraveler: I'll keep online
[10:51:00 AM] Veronica: Thank you for waiting. As per checking on your product can you clarify on the Tour Details, why is the 4 attractions are admission not included.
[10:51:54 AM] springtraveler: traveler will pay directly on site
[10:52:20 AM] springtraveler: Real-name ticketing on the spot
[10:57:50 AM] Veronica: I see. Thank you for that , however you need to change the tour details since it is added to your itinerary and it should be admission fee included. Also for the Inclusions &Exclusion I see that you added admission to attractions.
[10:58:20 AM] springtraveler: how
[10:59:03 AM] springtraveler: i should delete from tour details?
[10:59:23 AM] springtraveler: Or update excludes session
[10:59:26 AM] springtraveler: ?
[11:00:56 AM] Veronica: You can edit this on your Tour details click the attractions there's a pencil icon and click that. Scroll down and you'll see "Is admission to this place included in the price of your tour?" and you'll see yes or no and n/a (admission id free) selection.
[11:01:51 AM] Veronica: Also you need to update your Inclusions & Exclusions on the What's excluded since you've added admission to attractions.
[11:03:59 AM] springtraveler: Well, the tickets are not included in the price .
[11:04:39 AM] springtraveler: Tourists need to buy tickets on site on their own, pay to the scenic spot
[11:04:52 AM] springtraveler: Not me
[11:08:52 AM] Veronica: I see. We need to change this information since this is included to your itinerary same as the what's excluded or you can create a product option for that.
[11:09:45 AM] springtraveler: So what should I change?
[11:11:14 AM] Veronica: Yes you need to change the admission and you can create a product option on the Schedules & prices since this will align to the suggested retail price.
[11:13:49 AM] springtraveler: i dont get you. I stated in the itinerary that tickets would not be included, in line with the exclusions, which are clear and transparent.
[11:16:12 AM] Veronica: Yes, and I do understand, however this is included to your itinerary and you need to make changes or you can create a product option the tickets will be sell directly on the site.
[11:17:01 AM] springtraveler: change what
[11:18:13 AM] Veronica: Change the admission on the tour attractions that was included.
[11:18:33 AM] springtraveler: i can not include
[11:18:45 AM] springtraveler: are you robot?
[11:21:04 AM] Veronica: I'm sorry, however we a q requirement for the product and we need to follow the process before approving your product.
[11:24:26 AM] Veronica: Are you still there?
[11:26:06 AM] Veronica: Since I have not received a reply, I'll need to disconnect this chat. Please feel free to get in touch with us if you have any questions via Chat again later. Thank you for reaching out to Viator!
Lei OT
2 months ago