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---
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Created: 2025-07-29 00:47 Tue
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Updated: 2025-07-29 01:10 Tue
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---
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[07/28/2025 08:40:01 AM]
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[08:40:01 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
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[08:40:21 AM] springtraveler: I need help with something else
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[08:40:21 AM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
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[08:42:05 AM] springtraveler: **Regarding product 5568217P7, I have completed the modifications mentioned in the previous email. Please assist me in completing the review and release process. Thank you**
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[08:42:05 AM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
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[08:42:22 AM] John Anthony: Hi, I'm John Anthony. Please give me a moment to read your message so that I can help.
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[08:43:07 AM] John Anthony: Hello Chunlai, let me check the product and see if your account passes our standards. Hold on please.
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[08:43:37 AM] springtraveler: ok
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[08:44:25 AM] John Anthony: For verification purposes, can you please tell me the last 2 digits of your bank account?
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[08:44:57 AM] springtraveler: *94*
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[08:46:17 AM] John Anthony: Thank you for that information. Please stay connected for 6-7 minutes while I review the product. Hold on please.
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[08:46:29 AM] springtraveler: ok
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[08:49:46 AM] John Anthony: Product is approved and is in pending status. It will change to Active after 3-5 minutes. I will send an email for confirmation within that time frame. I appreciate your interest in placing your product on our platform. Best of luck with your Tour!
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[08:50:57 AM] springtraveler: Great, thank you so much!
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[08:52:22 AM] springtraveler: 我可以继续更新行程的描述吗? 是否还需要额外的审核请求呢?
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[08:52:22 AM] John Anthony: My pleasure. Thanks for using Viator Live Chat. Have a great day!
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[08:53:07 AM] springtraveler: Can I continue to update the trip description? Is there an additional review request required?
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[08:53:11 AM] John Anthony: Yes, you can update it anytime. Any update or changes made to your product can take up to 24 hours to reflect on Viator and 5-7 working days on TripAdvisor and other partner sites.
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[08:53:44 AM] John Anthony: No more review request will be initiated. But, you should be careful with the additional information that you will add.
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[08:54:41 AM] springtraveler: Thank you very much! Your help was very clear and effective
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[08:55:01 AM] John Anthony: It shouldn't fall on our Viator Animal Welfare Policy, No Drugs, No Guns.
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[08:55:01 AM] John Anthony: My pleasure. Is there anything else I can help you with?
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[08:56:27 AM] John Anthony: Just this one: Senior: 0-1, $952.00 | 2-2, $521.00 | 3-4, $501.00 | 5-6, $460.00 | 7-8, $429.00 | 9-10, $401.00 | 11-12, $369.00 | 13-15, $329.00
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update your audience.
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[08:56:50 AM] John Anthony: Our traveler might think your product is only intended for "Senior"
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[08:57:59 AM] springtraveler: ah, I'll check with the price management, then I can just update the availability right?
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[08:58:21 AM] John Anthony: You can update that on the : Please add pricing for this age group (ADULTS, Child, Youth?) your choice, by following the below instructions:
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1. Log into the Viator Management Center (https://supplier.viator.com/)
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2. Click the “Products” tab
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3. Select the product
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4. Select the “Schedules and prices” tab
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5. Click the pencil icon across from your current operating days and pricing. If you have multiple availabilities, please make sure you update the appropriate ones
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6. Click “Edit prices”
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7. Next to the age group, enter your prices
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8. Repeat with any other availability that does not have pricing for this age group
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9. Click “Save”
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Note: Even if the price for an age group is 0, this needs to be entered as the rate. These updates can take up to 48 hours to reflect on TripAdvisor and
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[08:58:54 AM] John Anthony: ah, I'll check with the price management, then I can just update the availability right?
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-yes, you can.
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To update the availability on Product {!Case.Product_Code__c}, please log into the Viator Management Center and follow the below instructions.
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1. Log into the Viator Management Center (https://supplier.viator.com/)
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2. Click the “Products” tab
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3. Click "Manage" next to the product you wish to update
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4. Click the “Schedules & Prices” tab
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5. To change a current availability band, click the pencil icon across from the name of your availability
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6. Click the end date, and on the calendar select a new date to extend your availability through. If you have multiple availabilities, please make sure you update the appropriate ones
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7. Save the changes
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8. To add a completely new season (i.e. a separate availability or availability with a different price), click “Schedule a price change” at the bottom of the page and fill in the dates, days of the week, and pricing
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[08:59:07 AM] John Anthony: I will send you this on your email so you will have a reference.
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[09:00:21 AM] springtraveler: Okay, I'll go over it.
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[09:03:28 AM] John Anthony: Email has been sent. Is there anything else I can help you with?
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[09:03:54 AM] springtraveler: It's done, thank you
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[09:04:41 AM] John Anthony: My pleasure. Thanks for using Viator Live Chat. Have a great day!
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[transcript_2025-07-28](Workspace/SpringTraveler.com/Viator%20Chat/transcript_2025-07-28.txt)
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Lei OT
2 months ago