[11:48:32 AM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
@ -86,6 +86,72 @@ Customer Current Page URL is: https://supplier.viator.com/finance/payment-detail
[11:40:37 AM] springtraveler: for admission tickets
[11:43:13 AM] springtraveler: My competitor has a product **443573P3**, they does not include admission too
[11:44:50 AM] springtraveler: hello?
[07/29/2025 12:05:20 PM]
[12:05:20 PM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[12:05:20 PM] springtraveler: I need help with something else
[12:05:20 PM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[12:05:55 PM] springtraveler: I have completed the information additions and price configurations for product **5568217P6**, as suggested in a previous email. Please assist me in completing the review and release process. Thank you
[12:05:56 PM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[12:06:10 PM] springtraveler: -
Form Answers
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Customer Name: undefined
Customer Email: undefined
Customer Pre Chat Request: undefined
Customer Current Page URL is: https://supplier.viator.com/finance/payment-details
[12:06:07 PM] Veronica: Hi, I'm Veronica. Please give me a moment to read your message so that I can help.
[12:07:35 PM] springtraveler: My network is not stable. Please reply quickly.
[12:08:17 PM] Veronica: Hello Chunlai. sure let me check on that. Before we proceed, I just need to confirm some information related to your account for security purposes. Can you confirm the last 2 digits of your default bank account?
[12:10:44 PM] springtraveler: 94
[12:13:08 PM] Veronica: Thank you for confirming. As per checking to your product and to our previous chats. In order for us to approve your product you need to make changes since the tour details as well as the what's excluded is the only main issue. If you don't make any changes your product will still remain as rejected.
[12:14:18 PM] springtraveler: i dont get it. traveller does not need to pay to me for admission tickets
[12:14:28 PM] springtraveler: My competitor has a product **443573P3**, they does not include admission too
[12:14:43 PM] springtraveler: why You're not helping my business.
[12:16:03 PM] Veronica: As I've mentioned earlier you need to make any changes and also you can make a product option since you've mentioned that the tickets will be directly on site. You need to make changes to avoid confusion on the travelers.
[12:18:40 PM] springtraveler: i keep current price as a basic option, and create a include all tickets option?
[12:18:51 PM] Veronica: Yes
[12:20:47 PM] Veronica: Are you still there?
[12:21:13 PM] springtraveler: yes, i am modifing product
[12:21:52 PM] Veronica: You need to clarify the tickets on the option to avoid confusion.
[12:24:27 PM] Veronica: Are you still there?
[12:24:55 PM] springtraveler: i am working
[12:25:05 PM] springtraveler: on it
[12:27:02 PM] Veronica: Okay, currently checking on your product.
[12:29:04 PM] Veronica: Are you still there?
[12:29:56 PM] springtraveler: yes
[12:31:36 PM] Veronica: I can that you still haven't made some changes on your product.
[12:32:38 PM] Veronica: Are you still there?
[12:32:47 PM] springtraveler: i am working on it
[12:33:30 PM] Veronica: You can contact us again once you've made the changes on your product.
[12:34:47 PM] Veronica: Are you still there?
[12:35:06 PM] springtraveler: pls
[12:35:07 PM] springtraveler: wait
[12:35:12 PM] springtraveler: almost there
[12:36:11 PM] springtraveler: I've added two more options.
[12:37:10 PM] Veronica: Yes I can see that on my end, also you still need to update the Tour details as well as the what's excluded.
[12:37:48 PM] springtraveler: i did
[12:41:06 PM] Veronica: I can still see here on my end on the Tour details it still admission not included since you've already added an option you need to change this as well. Also the Inclusions & Exclusions on the What's excluded there's still the Admission to attractions this one shouldn't be on the excluded.
[12:41:38 PM] springtraveler: i delete it?
[12:42:09 PM] springtraveler: Done
[12:42:12 PM] Veronica: You can add it to your Inclusions or not
[12:43:07 PM] Veronica: Also the Tour Details I can still see here that you didn't update this section.
[12:43:57 PM] springtraveler: Not all option include ,
[12:44:26 PM] Veronica: I've also updated your product title, removed the special character since it is a requirement minimum guidelines.
[12:44:57 PM] springtraveler: ok
[12:45:26 PM] Veronica: I can still see here on my end it still admission not included you need to change this as well.
[12:45:57 PM] Veronica: Since you've already provided an option on the Schedules & Price ,so you need to change this.
[12:46:47 PM] Veronica: Are you still there?
[12:47:08 PM] springtraveler: changed
[12:47:44 PM] Veronica: Perfect!
[12:48:40 PM] Veronica: Now I'm going to approve this product, please be advised that this will publish on Viator after 24 hours and for Tripadvisor 5 to 7 days also I'm going to send a recommendations.
[12:49:26 PM] springtraveler: i can still update availability right?
[12:50:56 PM] Veronica: Yes, If you're not connected to the reservation system you can manually update or sold out and not operating, however if you're connected to a reservation system you need to reach out to them and make the changes.
[12:51:33 PM] springtraveler: ok, i am on very start up
[12:51:59 PM] Veronica: Great!
[12:52:23 PM] Veronica: Is there anything else I can help you with/
[12:52:33 PM] springtraveler: no, thanks
[12:53:17 PM] Veronica: My pleasure. Thanks for using Viator Live Chat. Have a great day!
Lei OT
9 months ago