5.4 KiB
| Created | Updated |
|---|---|
| 2025-07-29 11:13 Tue | 2025-07-29 11:13 Tue |
[07/28/2025 06:22:11 PM]
[06:22:11 PM] Virtual Help Assistant: Hello, this is the Virtual Assistant. How can I help you today?
[06:22:25 PM] springtraveler: I need help with something else
[06:22:25 PM] Virtual Help Assistant: Before I connect you with an agent, please enter a short summary of your question below
[06:22:42 PM] springtraveler: I have completed the information additions and price configurations for product 5568217P6, as suggested in a previous email. Please assist me in completing the review and release process. Thank you
[06:22:42 PM] Virtual Help Assistant: Thank you. Connecting you to an agent now.
[06:22:52 PM] Myra Reforsado: Hi, I'm Myra Reforsado. Please give me a moment to read your message so that I can help.
[06:24:51 PM] Myra Reforsado: Hello Chunlai , No worries, let me help you with this product 5568217P6. To proceed securely, could you please provide the last two digits of your bank account?
[06:26:22 PM] Myra Reforsado: Still there?
[06:27:51 PM] springtraveler: yeah
[06:28:01 PM] springtraveler: 94
[06:28:51 PM] Myra Reforsado: Thank you, regarding your concern, can we do the screen sharing so I can walk you through which section of the product you need to update before I publish it?
[06:30:13 PM] springtraveler: sorry, can we just text?
[06:30:42 PM] Myra Reforsado: Sure, please bear with me as I need to review your product first.
[06:31:21 PM] springtraveler: I'll keep online
[06:31:59 PM] Myra Reforsado: Meeting & pickup
Yangshuo County, Yangshuo County, Guilin, Guangxi, China is 88.3km far from the location of this product and Xingpingzhen, Xingpingzhen, Yangshuo County, Guilin, Guangxi, China, 541906 is 69.4 km. Please note that both should be within 50 km. Kindly remove or change these locations.
[06:34:26 PM] springtraveler: We can take it. We can start with the sightseeing in Yangshuo.
[06:34:53 PM] Myra Reforsado: Please update it, ;et me know once you're done.
[06:35:40 PM] springtraveler: What I mean is that the order of the tours is not fixed, so how do I update it?
[06:36:19 PM] Myra Reforsado: What is the location of this product?
[06:37:03 PM] springtraveler: Mostly in Yangshuo
[06:37:55 PM] Myra Reforsado: If that's the case, please remove the Guilin, Guilin, Guangxi, China under Meeting and Pick up section.
[06:38:33 PM] Myra Reforsado: As well as the Guilin Bravo Hotel, No.14 Ronghu South Road, Xiangshan District, Guilin 541002 China because it's 88.9 km far from Yangshuo County, Yangshuo County, Guilin, Guangxi, China
[06:39:23 PM] springtraveler: If departing from Guilin, pick up and drop off from Guilin; if departing from Yangshuo, pick up and drop off from Yangshuo
[06:40:48 PM] Myra Reforsado: Guilin, Guilin, Guangxi, China and Yangshuo County, Yangshuo County, Guilin, Guangxi, China are in different locations. Therefore, you need to create a new product for the other location, as these locations cannot be included in the same product.
[06:42:29 PM] springtraveler: I've deleted the Yangshuo transfer.
[06:42:41 PM] springtraveler: the yangshuo pickup spot
[06:44:13 PM] Myra Reforsado: Okay, let me check.
[06:44:45 PM] Myra Reforsado: Tour details
The admission ticket for Reed Flute Cave (Ludi Yan), Yulong River, Moon Hill, Xianggong Mountain and Impression Sanjie Liu are not included, should traveler will pay for it directly on site? If yes, please add those attractions under What's Excluded section with the prices of it. Are they optional? If yes, please create a product option for it, here's how https://help.supplier.viator.com/en/articles/103-product-options
[06:47:26 PM] springtraveler: yes, traveler will pay directly on site
[06:48:01 PM] springtraveler: Real-name ticketing on the spot
[06:48:30 PM] Myra Reforsado: Please add those attraction under What's Excluded section
[06:49:45 PM] springtraveler: listt detail?
[06:50:12 PM] Myra Reforsado: Just the name of the attractions and the prices of it.
[06:50:46 PM] Myra Reforsado: For example, Attraction 7777--USD 50
[06:52:40 PM] springtraveler: It's optional. we'll take the guest if he wants to go.
[06:53:14 PM] springtraveler: if i exclude them, it looks like i can not offer service
[06:53:33 PM] Myra Reforsado: If that's the case, please create a product option for it, here's how https://help.supplier.viator.com/en/articles/103-product-options
[06:58:37 PM] Myra Reforsado: Hello?
[06:59:24 PM] springtraveler: Updeted excludes
[06:59:43 PM] Myra Reforsado: Let me check it.
[07:01:05 PM] Myra Reforsado: I'm sorry but you need to put each attractions with the prices of it.
[07:01:43 PM] Myra Reforsado: Travelers need to know the prices of it before they book your product, it's for the transparency.
[07:07:10 PM] springtraveler: list all of them in excludes with prices?
[07:07:34 PM] Myra Reforsado: Yes please.
[07:07:57 PM] springtraveler: Or add product option? Which solution would you recommend?
[07:08:58 PM] Myra Reforsado: If those attractions are optional you need to create a product option. But if those attractions are really included to the tour but not the admission ticket, you need to add it under What's Excluded section.
[07:09:50 PM] springtraveler: I'll need to check with the product department, thank you.
[07:10:38 PM] Myra Reforsado: Sure, you can reach out to us anytime if you have the final decision. Thank you for using Viator Live Chat and have a great day.