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Created: 2024-09-03 Tue Updated: 2024-12-11 09:36 Wed

2.0 Todo

  1. 定义各渠道hook 2024-09-25
  2. 顾问邮件: 何时回复附带; 何时新邮件 2024-09-25
  3. [?] 支持定时发送
  4. [?] 支持保存草稿
  5. 发送状态: 失败后重发; 重新编辑后重发 2024-11-10
  6. [?] 顾问有多个邮箱和客人联系,同时还有 WABA、WA、语音三种方式。系统如何确定会话是哪个顾问和客人的
  7. [I] 系统配置: 配置默认Email账户, WABA;
    1. [I] 会话标签: 不管理. 新增自动设置, 无关联则删除. 参考微信标签
  8. ~ #优化
  9. [-] 修改chat路由; 使用会话ID
  10. 订单下的WhatsApp号码没有关联当前订单 2024-10-29
  11. reaction消息丢失原文和引用 2024-11-10
  12. 回复邮件: 重新获取原文, 推送内容应无原文 2024-11-10
  13. ["] 历史记录: 没有Email消息
  14. 订单邮箱匹配 2024-11-10
    1. 订单OPI_SN & Email list:[{ [opi]: [email] }]
  15. ["] 收件乱码; 阿里邮箱出现, 腾讯不会
    1. ["] 正文不乱; 签名仍然乱码
  16. 贴图使用网络地址 2024-11-21
  17. [?] 抄送, 多个收件人的会话, 跟帖需要在同一个会话
  18. [/] 分别处理置顶的会话和普通排序的会话
  19. 置顶下的分页, 获取不到下一页
  20. 原邮件含复杂嵌套表格, 回复引用后排版乱了

2024-11-22 内部演示

[!attention] 2024-11-25至30 内部测试

  1. ["] 导入一部分邮件记录到平台; 类似导salesmarty的记录
  2. 发送邮件, 需要coli_sn 2024-11-27
  3. 订单页面进入, 没有新建会话 2024-11-29
  4. 新建会话: 排前面 2024-11-27
  5. 供应商邮件详情 2024-11-28
  6. Email Builder
  7. 邮件快速编辑纯文本 2024-11-29
  8. 转发邮件还存在当前窗口吗? 还是新建会话
    1. 新建 2024-12-09
  9. 编辑器
    1. 截图上传
    2. 嵌套表格
    3. 在form中使用, 修改格式触发form提交 2024-12-06
  10. [?] 多个商业号同时与一个客人联系, 收到消息时, 匹配会话不正确. 目前仅按时间和客人号码匹配, 没匹配商业号
    1. 回复是否需要用客人发送的商业号? 使用最近的消息的号码
      1. 引用消息回复时, 使用相应的号码, 但是没有更新到全局 2024-12-03
  11. ~ 移动端
    1. 无法打开图文集; 支付链接
    2. 会话筛选刷新了两次; 2024-12-02
  12. 供应商邮件需要放大, 搜索
  13. 邮件推送信息的接收, msg_source, 规范结构 2024-12-03
  14. 失败邮件重新编辑, 发件人错误 2024-12-05
  15. 定时收件: 后台线程运行 2024-12-09
  16. 右侧切换订单号为全部时, 导致显示为无关联订单 2024-12-11
  17. 邮件绑定订单 2024-12-13
  18. ["] 测试库和生产环境数据ID一样, 导致数据被更新
    1. 通过curl 地址与externalID区分环境
  19. ["] 邮件失败, 重发没有状态
    1. ["] 重发请求之后, 推送状态accepted
  20. [!] 邮件功能: 仅部分人使用, 第一批使用人员:王露加*599*,601,602,张巧慧415,*639*,640,641 刘金燕654,李汉超*513*,577
    1. 不主动收件 2024-12-06
    2. 邮件输入Tab, 显示"敬请期待" 2024-12-06
  21. [!] 缓存清除策略
    1. 安装文件
    2. websocket数据日志
    3. 阿里云资源文件
  22. ["] 收到email.updated的推送, 不要增加未读数量
  23. 打开消息筛选, 点击邮件, 再打开筛选窗口, 邮件窗口消失
  24. 邮件已支持的格式样式, 放在生成邮件正文的头部
    1. 部分邮件客户端不兼容, 会删掉
  25. 纯文本邮件, 粘贴/添加文件作为附件
  26. 发送多个附件, 只收到一个
  27. [-] 消息列表收到推送提示key重复
    1. 气泡组件的meetingLink的按钮没有key
  28. 邮件修改绑定, 邮件更新成功, 消息表的没有
  29. 邮件引用原文的格式要保留完全 2024-12-13
  30. 纯文本邮件丢失换行, 应需要设置contentTypetext/plain 2024-12-17
  31. WhatsApp字段为空, 发不出消息的检测和提示 2024-12-13
  32. [?] 会话列表 pageSize 20太小? 导入邮件后, 邮件都在置顶, 导致WhatsApp渠道页码增加, 难以查找
  33. [?] page-spy 导致页面卡死
    1. max file size

[!warning] 备注

  1. 会话多个订单, 仅考虑分销逻辑, 右侧查询/切换客人订单. 暂无支持供应商逻辑, 无关联供应商与客人订单

测试账号

GLOBAL_SALES_LOGIN_USER

[!info]- 404

{"userId":"404","userIdStr":"404","emailList":[{"opi_sn":404,"mat_sn":763,"email":"yoyo@chinahighlights.com","default":false,"backup":false},{"opi_sn":404,"mat_sn":764,"email":"yoyo@chinahighlights.net","default":false,"backup":false},{"opi_sn":404,"mat_sn":765,"email":"lyt@hainatravel.com","default":false,"backup":false}],"username":"雷元廷OT","avatarUrl":"https://static-legacy.dingtalk.com/media/lALPDfmVTxPSmNPNAyDNAyA_800_800.png","mobile":"+86-13557032060","email":"lyt@hainatravel.com","openId":"Z1v8OdYXOC4GMcbIkKCdAwiEiE","accountList":[{"OPI_SN":404,"OPI_Code":"LYT","OPI_NameCN":"雷元廷","OPI_DEI_SN":30,"OPI_NameEN":"yoyo"}],"whatsAppBusiness":"8617607730395"}

[!info]- 383

{"userId":"383","userIdStr":"383,609","emailList":[{"opi_sn":383,"mat_sn":760,"email":"lyj@asiahighlights.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":759,"email":"lyj@chinahighlights.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":758,"email":"lyj@hainatravel.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":761,"email":"lyj@chinahighlights.net","default":true,"backup":false},{"opi_sn":383,"mat_sn":762,"email":"beautifuljourney@chinahighlights.com","default":false,"backup":false}],"username":"廖一军","avatarUrl":"https://static-legacy.dingtalk.com/media/lALPBDDrhXr716HNAoDNAoA_640_640.png","mobile":"+86-18777396951","email":"lyj@hainatravel.com","whatsAppBusiness":"8617458471254","openId":"iioljiPmZ4RPoOYpkFiSn7IKAiEiE","accountList":[{"OPI_SN":383,"OPI_Code":"LYJ","OPI_NameCN":"廖一军","OPI_DEI_SN":7,"OPI_NameEN":"Jimmy Liow"},{"OPI_SN":609,"OPI_Code":"LYJAH","OPI_NameCN":"廖一军ah","OPI_DEI_SN":28,"OPI_NameEN":"Jimmy Liow"}]}

[!info]- 495黄雪荣

{"userId":"495","userIdStr":"495,503,583","emailList":[{"opi_sn":503,"mat_sn":624,"email":"sharon@asiahighlights.com","default":true,"backup":false},{"opi_sn":495,"mat_sn":615,"email":"Sharon@chinahighlights.com","default":true,"backup":false}],"whatsAppBusiness":"+8617607730395","username":"黄雪荣","mobile":"+86-13097735982","email":"sharon@hainatravel.com","openId":"AsGx45KjA0BBaPARITzEOwiEiE","accountList":[{"OPI_SN":495,"OPI_Code":"H","OPI_NameCN":"黄雪荣","OPI_DEI_SN":1,"OPI_NameEN":"Sharon Huang"},{"OPI_SN":503,"OPI_Code":"HXY","OPI_NameCN":"黄雪荣(AH)","OPI_DEI_SN":28,"OPI_NameEN":"Sharon Huang"},{"OPI_SN":583,"OPI_Code":"HXRGH","OPI_NameCN":"黄雪荣(GH)","OPI_DEI_SN":33,"OPI_NameEN":"Sharon Huang"}]}

[!NOTE]- 451莫才菊

{ "userId": "451", "userIdStr": "451,489,551", "username": "莫才菊", "mobile": "+86-18707839550", "email": "monica@hainatravel.com", "openId": "yaDgnNpCTLFBaPARITzEOwiEiE", "accountList": [ { "OPI_SN": 451, "OPI_Code": "MCJ", "OPI_NameCN": "莫才菊", "OPI_DEI_SN": 1, "OPI_NameEN": "Monica Mo" }, { "OPI_SN": 489, "OPI_Code": "MCJAH", "OPI_NameCN": "莫才菊(AH)", "OPI_DEI_SN": 28, "OPI_NameEN": "Monica Mo" }, { "OPI_SN": 551, "OPI_Code": "MCJGH", "OPI_NameCN": "莫才菊(GH)", "OPI_DEI_SN": 33, "OPI_NameEN": "Monica Mo" } ] }

[!info]- 143Simon

{"userId":"143","userIdStr":"143,590,591","emailList":[{"opi_sn":590,"mat_sn":673,"email":"simon@asiahighlights.com","default":true,"backup":false},{"opi_sn":143,"mat_sn":59,"email":"simon@chinahighlights.com","default":true,"backup":false},{"opi_sn":143,"mat_sn":465,"email":"simon@globalhighlights.com","default":false,"backup":true},{"opi_sn":591,"mat_sn":674,"email":"simon@globalhighlights.com","default":true,"backup":false}],"whatsAppBusiness":"+8617607730395","username":"黄荔军","avatarUrl":"https://static-legacy.dingtalk.com/media/lADPD4BhsWVrmhTNAv_NAv8_767_767.jpg","mobile":"+86-13707832821","email":"simon@hainatravel.com","openId":"9TiixMl3SmH9vRWqUMhzDSgiEiE","accountList":[{"OPI_SN":143,"OPI_Code":"SI","OPI_NameCN":"黄荔军","OPI_DEI_SN":1,"OPI_NameEN":"Simon"},{"OPI_SN":590,"OPI_Code":"SIah","OPI_NameCN":"黄荔军(Ah)","OPI_DEI_SN":28,"OPI_NameEN":"Simon Huang"},{"OPI_SN":591,"OPI_Code":"SIgh","OPI_NameCN":"黄荔军(GH)","OPI_DEI_SN":33,"OPI_NameEN":"Simon"}]}

统计

Kim Kim

定义

turn: 回合. 每次连续的有回复的消息. 如2turns=发送一条, 收到回复一条. 连续发送3条, 收到回复1条, 也为2 turns


[!example] Not done

not done
path includes Haina
heading includes CRM
(filter by function task.status.type === 'TODO')
sort by path reverse
sort by heading

2024-10-25 前端演示

邮件: 使用场景; 操作习惯

  1. [?] 邮件管理器: 往来记录通知销售平台
  2. 工作留痕: 沟通往来, 阶段性留痕
  3. 订单流程的节点, 都有模板邮件要发送
    1. 报价信
    2. 确认信

优化

  1. [-] 切换渠道: 商业号
  2. [-] 收件人: 快捷输入

Email

选型

npm trends

顾问签名

通过链接获取, 如龙方伟 龙方伟

附件

  1. [?] 存102, 兼容邮件管理器. 无法外网直接访问 [202.103.68.102:8888](http://202.103.68.102:8888)

WhatsApp 数据获取备份和分析

  • Baileys
    • 使用WhatsApp 多设备接口, 使同时登录以获取消息记录
    • websocket直连, 不需要模拟浏览器, 支持客户端模式登录(账号密码主设备)
    • 存储和分析以及其他需求自行开发
    • 免费
    • 有风险. 这个方法属于是WhatsApp的逆向工程
      WhatsApp要卖自己的商务服务, 按会话收费, 基于此的二次开发仓库都被要求删库, 社区目前还是积极的
  • WADesk
  • wwebjs =======

Created: 2024-09-03 Tue Updated: 2024-12-11 09:36 Wed

2.0 Todo

  1. 定义各渠道hook 2024-09-25
  2. 顾问邮件: 何时回复附带; 何时新邮件 2024-09-25
  3. [?] 支持定时发送
  4. [?] 支持保存草稿
  5. 发送状态: 失败后重发; 重新编辑后重发 2024-11-10
  6. [?] 顾问有多个邮箱和客人联系,同时还有 WABA、WA、语音三种方式。系统如何确定会话是哪个顾问和客人的
  7. [I] 系统配置: 配置默认Email账户, WABA;
    1. [I] 会话标签: 不管理. 新增自动设置, 无关联则删除. 参考微信标签
  8. ~ #优化
  9. [-] 修改chat路由; 使用会话ID
  10. 订单下的WhatsApp号码没有关联当前订单 2024-10-29
  11. reaction消息丢失原文和引用 2024-11-10
  12. 回复邮件: 重新获取原文, 推送内容应无原文 2024-11-10
  13. ["] 历史记录: 没有Email消息
  14. 订单邮箱匹配 2024-11-10
    1. 订单OPI_SN & Email list:[{ [opi]: [email] }]
  15. ["] 收件乱码; 阿里邮箱出现, 腾讯不会
    1. ["] 正文不乱; 签名仍然乱码
  16. 贴图使用网络地址 2024-11-21
  17. [?] 抄送, 多个收件人的会话, 跟帖需要在同一个会话
  18. [/] 分别处理置顶的会话和普通排序的会话
  19. 置顶下的分页, 获取不到下一页
  20. 原邮件含复杂嵌套表格, 回复引用后排版乱了

2024-11-22 内部演示

[!attention] 2024-11-25至30 内部测试

  1. ["] 导入一部分邮件记录到平台; 类似导salesmarty的记录
  2. 发送邮件, 需要coli_sn 2024-11-27
  3. 订单页面进入, 没有新建会话 2024-11-29
  4. 新建会话: 排前面 2024-11-27
  5. 供应商邮件详情 2024-11-28
  6. Email Builder
  7. 邮件快速编辑纯文本 2024-11-29
  8. 转发邮件还存在当前窗口吗? 还是新建会话
    1. 新建 2024-12-09
  9. 编辑器
    1. 截图上传
    2. 嵌套表格
    3. 在form中使用, 修改格式触发form提交 2024-12-06
  10. [?] 多个商业号同时与一个客人联系, 收到消息时, 匹配会话不正确. 目前仅按时间和客人号码匹配, 没匹配商业号
    1. 回复是否需要用客人发送的商业号? 使用最近的消息的号码
      1. 引用消息回复时, 使用相应的号码, 但是没有更新到全局 2024-12-03
  11. ~ 移动端
    1. 无法打开图文集; 支付链接
    2. 会话筛选刷新了两次; 2024-12-02
  12. 供应商邮件需要放大, 搜索
  13. 邮件推送信息的接收, msg_source, 规范结构 2024-12-03
  14. 失败邮件重新编辑, 发件人错误 2024-12-05
  15. 定时收件: 后台线程运行 2024-12-09
  16. 右侧切换订单号为全部时, 导致显示为无关联订单 2024-12-11
  17. 邮件绑定订单 2024-12-13
  18. ["] 测试库和生产环境数据ID一样, 导致数据被更新
    1. 通过curl 地址与externalID区分环境
  19. ["] 邮件失败, 重发没有状态
    1. ["] 重发请求之后, 推送状态accepted
  20. [!] 邮件功能: 仅部分人使用, 第一批使用人员:王露加*599*,601,602,张巧慧415,*639*,640,641 刘金燕654,李汉超*513*,577
    1. 不主动收件 2024-12-06
    2. 邮件输入Tab, 显示"敬请期待" 2024-12-06
  21. [!] 缓存清除策略
    1. 安装文件
    2. websocket数据日志
    3. 阿里云资源文件
  22. ["] 收到email.updated的推送, 不要增加未读数量
  23. 打开消息筛选, 点击邮件, 再打开筛选窗口, 邮件窗口消失
  24. 邮件已支持的格式样式, 放在生成邮件正文的头部
    1. 部分邮件客户端不兼容, 会删掉
  25. 纯文本邮件, 粘贴/添加文件作为附件
  26. 发送多个附件, 只收到一个
  27. [-] 消息列表收到推送提示key重复
    1. 气泡组件的meetingLink的按钮没有key
  28. 邮件修改绑定, 邮件更新成功, 消息表的没有
  29. 邮件引用原文的格式要保留完全 2024-12-13
  30. 纯文本邮件丢失换行, 应需要设置contentTypetext/plain 2024-12-17
  31. WhatsApp字段为空, 发不出消息的检测和提示 2024-12-13
  32. [?] 会话列表 pageSize 20太小? 导入邮件后, 邮件都在置顶, 导致WhatsApp渠道页码增加, 难以查找
  33. [?] page-spy 导致页面卡死
    1. max file size

[!warning] 备注

  1. 会话多个订单, 仅考虑分销逻辑, 右侧查询/切换客人订单. 暂无支持供应商逻辑, 无关联供应商与客人订单

测试账号

GLOBAL_SALES_LOGIN_USER

[!info]- 404

{"userId":"404","userIdStr":"404","emailList":[{"opi_sn":404,"mat_sn":763,"email":"yoyo@chinahighlights.com","default":false,"backup":false},{"opi_sn":404,"mat_sn":764,"email":"yoyo@chinahighlights.net","default":false,"backup":false},{"opi_sn":404,"mat_sn":765,"email":"lyt@hainatravel.com","default":false,"backup":false}],"username":"雷元廷OT","avatarUrl":"https://static-legacy.dingtalk.com/media/lALPDfmVTxPSmNPNAyDNAyA_800_800.png","mobile":"+86-13557032060","email":"lyt@hainatravel.com","openId":"Z1v8OdYXOC4GMcbIkKCdAwiEiE","accountList":[{"OPI_SN":404,"OPI_Code":"LYT","OPI_NameCN":"雷元廷","OPI_DEI_SN":30,"OPI_NameEN":"yoyo"}],"whatsAppBusiness":"8617607730395"}

[!info]- 383

{"userId":"383","userIdStr":"383,609","emailList":[{"opi_sn":383,"mat_sn":760,"email":"lyj@asiahighlights.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":759,"email":"lyj@chinahighlights.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":758,"email":"lyj@hainatravel.com","default":false,"backup":false},{"opi_sn":383,"mat_sn":761,"email":"lyj@chinahighlights.net","default":true,"backup":false},{"opi_sn":383,"mat_sn":762,"email":"beautifuljourney@chinahighlights.com","default":false,"backup":false}],"username":"廖一军","avatarUrl":"https://static-legacy.dingtalk.com/media/lALPBDDrhXr716HNAoDNAoA_640_640.png","mobile":"+86-18777396951","email":"lyj@hainatravel.com","whatsAppBusiness":"8617458471254","openId":"iioljiPmZ4RPoOYpkFiSn7IKAiEiE","accountList":[{"OPI_SN":383,"OPI_Code":"LYJ","OPI_NameCN":"廖一军","OPI_DEI_SN":7,"OPI_NameEN":"Jimmy Liow"},{"OPI_SN":609,"OPI_Code":"LYJAH","OPI_NameCN":"廖一军ah","OPI_DEI_SN":28,"OPI_NameEN":"Jimmy Liow"}]}

[!info]- 495黄雪荣

{"userId":"495","userIdStr":"495,503,583","emailList":[{"opi_sn":503,"mat_sn":624,"email":"sharon@asiahighlights.com","default":true,"backup":false},{"opi_sn":495,"mat_sn":615,"email":"Sharon@chinahighlights.com","default":true,"backup":false}],"whatsAppBusiness":"+8617607730395","username":"黄雪荣","mobile":"+86-13097735982","email":"sharon@hainatravel.com","openId":"AsGx45KjA0BBaPARITzEOwiEiE","accountList":[{"OPI_SN":495,"OPI_Code":"H","OPI_NameCN":"黄雪荣","OPI_DEI_SN":1,"OPI_NameEN":"Sharon Huang"},{"OPI_SN":503,"OPI_Code":"HXY","OPI_NameCN":"黄雪荣(AH)","OPI_DEI_SN":28,"OPI_NameEN":"Sharon Huang"},{"OPI_SN":583,"OPI_Code":"HXRGH","OPI_NameCN":"黄雪荣(GH)","OPI_DEI_SN":33,"OPI_NameEN":"Sharon Huang"}]}

[!NOTE]- 451莫才菊

{ "userId": "451", "userIdStr": "451,489,551", "username": "莫才菊", "mobile": "+86-18707839550", "email": "monica@hainatravel.com", "openId": "yaDgnNpCTLFBaPARITzEOwiEiE", "accountList": [ { "OPI_SN": 451, "OPI_Code": "MCJ", "OPI_NameCN": "莫才菊", "OPI_DEI_SN": 1, "OPI_NameEN": "Monica Mo" }, { "OPI_SN": 489, "OPI_Code": "MCJAH", "OPI_NameCN": "莫才菊(AH)", "OPI_DEI_SN": 28, "OPI_NameEN": "Monica Mo" }, { "OPI_SN": 551, "OPI_Code": "MCJGH", "OPI_NameCN": "莫才菊(GH)", "OPI_DEI_SN": 33, "OPI_NameEN": "Monica Mo" } ] }

[!info]- 143Simon

{"userId":"143","userIdStr":"143,590,591","emailList":[{"opi_sn":590,"mat_sn":673,"email":"simon@asiahighlights.com","default":true,"backup":false},{"opi_sn":143,"mat_sn":59,"email":"simon@chinahighlights.com","default":true,"backup":false},{"opi_sn":143,"mat_sn":465,"email":"simon@globalhighlights.com","default":false,"backup":true},{"opi_sn":591,"mat_sn":674,"email":"simon@globalhighlights.com","default":true,"backup":false}],"whatsAppBusiness":"+8617607730395","username":"黄荔军","avatarUrl":"https://static-legacy.dingtalk.com/media/lADPD4BhsWVrmhTNAv_NAv8_767_767.jpg","mobile":"+86-13707832821","email":"simon@hainatravel.com","openId":"9TiixMl3SmH9vRWqUMhzDSgiEiE","accountList":[{"OPI_SN":143,"OPI_Code":"SI","OPI_NameCN":"黄荔军","OPI_DEI_SN":1,"OPI_NameEN":"Simon"},{"OPI_SN":590,"OPI_Code":"SIah","OPI_NameCN":"黄荔军(Ah)","OPI_DEI_SN":28,"OPI_NameEN":"Simon Huang"},{"OPI_SN":591,"OPI_Code":"SIgh","OPI_NameCN":"黄荔军(GH)","OPI_DEI_SN":33,"OPI_NameEN":"Simon"}]}

统计

Kim Kim

定义

turn: 回合. 每次连续的有回复的消息. 如2turns=发送一条, 收到回复一条. 连续发送3条, 收到回复1条, 也为2 turns


[!example] Not done

not done
path includes Haina
heading includes CRM
(filter by function task.status.type === 'TODO')
sort by path reverse
sort by heading

2024-10-25 前端演示

邮件: 使用场景; 操作习惯

  1. [?] 邮件管理器: 往来记录通知销售平台
  2. 工作留痕: 沟通往来, 阶段性留痕
  3. 订单流程的节点, 都有模板邮件要发送
    1. 报价信
    2. 确认信

优化

  1. [-] 切换渠道: 商业号
  2. [-] 收件人: 快捷输入

Email

选型

npm trends

顾问签名

通过链接获取, 如龙方伟 龙方伟

附件

  1. [?] 存102, 兼容邮件管理器. 无法外网直接访问 [202.103.68.102:8888](http://202.103.68.102:8888)

WhatsApp 数据获取备份和分析

  • Baileys
    • 使用WhatsApp 多设备接口, 使同时登录以获取消息记录
    • websocket直连, 不需要模拟浏览器, 支持客户端模式登录(账号密码主设备)
    • 存储和分析以及其他需求自行开发
    • 免费
    • 有风险. 这个方法属于是WhatsApp的逆向工程
      WhatsApp要卖自己的商务服务, 按会话收费, 基于此的二次开发仓库都被要求删库, 社区目前还是积极的
  • WADesk
  • wwebjs

git/main