vault-haina/项目/CTI, SCRM, CRM/README.md

---
Updated: 2023-09-14 10:21 Thu
---

## Kimkim

- 顾问共享行程设计
- 检索和重复使用, 创建副本
- 用户信息自动应用, 减少复制粘贴和输入错误
- 移动端方便
- 用户体验清晰
- 行程设计: 日期模板
- 交互性: 反馈; 删除内容, 控制预算
- 销售的最小单位: Activity
- 积极跟踪
- 简略的数据统计: 服务量, 服务效率

## WhatsApp 数据获取备份和分析

- [Baileys](https://github.com/WhiskeySockets/Baileys)
- 使用WhatsApp 多设备接口, 使同时登录以获取消息记录
- 存储和分析以及其他需求自行开发
- 免费
- 有风险. 这个方法算是WhatsApp的逆向工程
  *WhatsApp要卖自己的商务服务, 按会话收费, 基于此的二次开发仓库都被要求删库*

## 客服系统

### 需求

- 促进即时通讯, 能够群聊
- 管理沟通中的业务节点. 响应业务状态的变化
- 结合业务节点, 方便快捷地帮助顾问
  - 希望达到Kim Kim那样, 在沟通中能迅速获取客户信息, 行程信息

对于自定业务的具体需求, 目前没有十分契合的供应商能够提供,
vault backup: 2023-09-13 10:47:10 Affected files: .obsidian/app.json .obsidian/plugins/markdown-prettifier/data.json _sidebar.md 项目/CTI, SCRM, CRM/README.md 2 years ago			`---`
vault backup: 2023-09-14 10:24:59 Affected files: .obsidian/app.json Daily/2023-09-14.md 项目/CTI, SCRM, CRM/README.md 项目/CTI, SCRM, CRM/未命名.md 2 years ago			`Updated: 2023-09-14 10:21 Thu`
vault backup: 2023-09-13 10:47:10 Affected files: .obsidian/app.json .obsidian/plugins/markdown-prettifier/data.json _sidebar.md 项目/CTI, SCRM, CRM/README.md 2 years ago			`---`
vault backup: 2023-09-13 11:39:51 Affected files: .obsidian/appearance.json .obsidian/plugins/obsidian-style-settings/data.json .obsidian/snippets/index.css 项目/CTI, SCRM, CRM/README.md 2 years ago
			`## Kimkim`

vault backup: 2023-09-13 10:47:10 Affected files: .obsidian/app.json .obsidian/plugins/markdown-prettifier/data.json _sidebar.md 项目/CTI, SCRM, CRM/README.md 2 years ago			`- 顾问共享行程设计`
			`- 检索和重复使用, 创建副本`
			`- 用户信息自动应用, 减少复制粘贴和输入错误`
			`- 移动端方便`
			`- 用户体验清晰`
			`- 行程设计: 日期模板`
			`- 交互性: 反馈; 删除内容, 控制预算`
			`- 销售的最小单位: Activity`
			`- 积极跟踪`
vault backup: 2023-09-13 12:11:19 Affected files: 项目/CTI, SCRM, CRM/README.md 2 years ago			`- 简略的数据统计: 服务量, 服务效率`
vault backup: 2023-09-13 10:47:10 Affected files: .obsidian/app.json .obsidian/plugins/markdown-prettifier/data.json _sidebar.md 项目/CTI, SCRM, CRM/README.md 2 years ago
			`## WhatsApp 数据获取备份和分析`

vault backup: 2023-09-13 11:39:51 Affected files: .obsidian/appearance.json .obsidian/plugins/obsidian-style-settings/data.json .obsidian/snippets/index.css 项目/CTI, SCRM, CRM/README.md 2 years ago			`- [Baileys](https://github.com/WhiskeySockets/Baileys)`
vault backup: 2023-09-14 10:24:59 Affected files: .obsidian/app.json Daily/2023-09-14.md 项目/CTI, SCRM, CRM/README.md 项目/CTI, SCRM, CRM/未命名.md 2 years ago			`- 使用WhatsApp 多设备接口, 使同时登录以获取消息记录`
vault backup: 2023-09-13 11:39:51 Affected files: .obsidian/appearance.json .obsidian/plugins/obsidian-style-settings/data.json .obsidian/snippets/index.css 项目/CTI, SCRM, CRM/README.md 2 years ago			`- 存储和分析以及其他需求自行开发`
			`- 免费`
vault backup: 2023-09-14 10:24:59 Affected files: .obsidian/app.json Daily/2023-09-14.md 项目/CTI, SCRM, CRM/README.md 项目/CTI, SCRM, CRM/未命名.md 2 years ago			`- 有风险. 这个方法算是WhatsApp的逆向工程`
vault backup: 2023-09-13 12:11:19 Affected files: 项目/CTI, SCRM, CRM/README.md 2 years ago			`WhatsApp要卖自己的商务服务, 按会话收费, 基于此的二次开发仓库都被要求删库`
vault backup: 2023-09-13 11:39:51 Affected files: .obsidian/appearance.json .obsidian/plugins/obsidian-style-settings/data.json .obsidian/snippets/index.css 项目/CTI, SCRM, CRM/README.md 2 years ago
			`## 客服系统`

vault backup: 2023-09-14 10:03:46 Affected files: 项目/CTI, SCRM, CRM/README.md 2 years ago			`### 需求`

vault backup: 2023-09-14 10:24:59 Affected files: .obsidian/app.json Daily/2023-09-14.md 项目/CTI, SCRM, CRM/README.md 项目/CTI, SCRM, CRM/未命名.md 2 years ago			`- 促进即时通讯, 能够群聊`
			`- 管理沟通中的业务节点. 响应业务状态的变化`
vault backup: 2023-09-13 12:11:19 Affected files: 项目/CTI, SCRM, CRM/README.md 2 years ago			`- 结合业务节点, 方便快捷地帮助顾问`
vault backup: 2023-09-14 10:24:59 Affected files: .obsidian/app.json Daily/2023-09-14.md 项目/CTI, SCRM, CRM/README.md 项目/CTI, SCRM, CRM/未命名.md 2 years ago			`- 希望达到Kim Kim那样, 在沟通中能迅速获取客户信息, 行程信息`
vault backup: 2023-09-14 10:03:46 Affected files: 项目/CTI, SCRM, CRM/README.md 2 years ago
			`对于自定业务的具体需求, 目前没有十分契合的供应商能够提供,`